Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Viewing Orders
- Updating Account Information
- Liability Waiver
- Shipping & Delivery
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All orders will be sent within 5 working days of when the order is placed.
You are welcome to pick up any item yourself and therefore not be charged for delivery. If you would like to do so then please click on 'Self Collection' on the checkout.
There is a chance that eventhough an item is listed as in stock that it may have been sold in our shop on the same day. We should still be able to supply the item but it may take longer. In this scenario we would contact you immediatley and give you the option of a full refund. . - Privacy & Security
- This privacy notice discloses the privacy practices for rockmarineservices.co.uk. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you via our web site, how its used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact page:
See what data we have about you , if any.
Change/Correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately.
- Returns & Replacements
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* Within 7 days of receipt of your shipment, you may return any decals in its original condition to Rock Marine Services via traceable means of shipping. You will receive a 100% refund once the item(s) have been received by Rock Marine Services, please contact us on +44 120 886 3396, or email returns@rockmarineservices.co.uk
* Items that are returned more than 7 days after delivery, or are in unsellable condition, or are missing parts, will be partially refunded at Rock Marine Services discretion. - Ordering
- For the fastest possible service, it maybe best to order online, but please feel free to call in your order if you wish. Call us +44 120 886 3396 open 9am - 5pm Mon - Fri
After ordering, you will receive an automatically generated email confirmation, which also acts as your receipt and will have an order reference number on it. - Viewing Orders
- Order Confirmation,
You'll receive two emails after you place your order and provide us with a valid email address:
1. The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours.
2. The second confirms that your order was shipped from our warehouse. You can also check the current status of your order by clicking on the "Orders and returns" link provided in the email, or on the top right corner of our website.
Order Tracking
You can check the status of your rockmarineservices.com, uksportboats.com orders by clicking on "Orders and returns" at the top of any page. If you have an order outstanding, you will see its details. If you have more than one order outstanding, you will go to your Order History page, where you'll see orders from the past six months. From there, you can click on a specific order to see its details.
On the Order Details page, you'll see the items in the order, the shipping address, shipping method, payment details and any return or exchange information. On the Shipment Summary, you'll also see the current status and details from the shipping carrier's tracking service for each package.
Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for all packages, as well as details on which items you can expect in which package.
Change in Your Order Status
Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.
Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item or any taxes, shipping or handling charges. - Updating Account Information
- You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on "Your Account" at the top of any page on our site. From here, you can select an area you wish to update. You will then be asked to sign in with your email address and password and will be taken to the page where you can view or edit your information. As an added security feature, you will be automatically logged out after 30 minutes of inactivity on our website. If this occurs, simply re-enter your email address and password to access your information.
Please note: For your security, if you change your password or email address, we will delete your saved credit card information. Account/User Name
Your account (or user) name is your e-mail address.
Forgotten Password
If you have an account and have forgotten your password, we can provide it for you. Simply enter your email address and click "I Forgot My Password" and we will provide you with your password hint. If you still can't remember or you do not have a password hint, click on "Email My Password to Me" and we will immediately email your password to the address on your account.
Please note: For your security, we will delete your saved credit card information when we email your password.. - Liability Waiver
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The rockmarineservices.co.uk and uksportboats.com Site is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The rockmarineservices.co.uk and uksportboats.com Site provides content from other Internet sites or resources and while rockmarineservices.co.uk and uksportboats.com tries to ensure that material included on the rockmarineservices.co.uk and uksportboats.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. rockmarineservices.co.uk and uksportboats.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the rockmarineservices.co.uk and uksportboats.com Site. If rockmarineservices.co.uk and uksportboats.com is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
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incompatibility of the rockmarineservices.co.uk and uksportboats.com Site with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of the rockmarineservices.co.uk and uksportboats.com Site
- unsuitability, unreliability or inaccuracy of the rockmarineservices.co.uk and uksportboats.com Site
- inadequacy of the rockmarineservices.co.uk and uksportboats.com site to meet your requirements
- language translation for rockmarineservices.co.uk and uksportboats.com is done through yahoo's BabelFish and may be wholly inaccurate.
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incompatibility of the rockmarineservices.co.uk and uksportboats.com Site with any of your equipment, software or telecommunications links
